Something has gone wrong
And you need help.
Maybe you looked for answers
On your own;
Maybe you didn’t.
At some point you turned to me.
It’s my job to help you.
I spend a full forty hours a week
And more when there is over time
Lots of people
Just like you.
I wouldn’t do this kind of job,
No matter how bad the economy gets,
If I didn’t like helping people;
Because while the pay is okay,
I have to put up with folks like you
And that takes a special dedication.
Or stupidity. Whatever.
I don’t understand,
No matter how many times
I have to deal with it,
Why you think it’s okay
Or even beneficial in some way,
To be abusive,
Or just a bully
To the person who is trying to help you.
I understand you are frustrated.
I get that this is about money,
And you may even be confused.
But really? ALL CAPS?
Or calling everyone who works here an idiot.
And, demanding that we fix our mistake
When it was really your mistake
Or else, what?
All you have accomplished
By being an abusive ass
Is you made my job a little bit harder.
And while I am certainly up to the challenge,
When my job is helping you,
Is that really what you want to do?
But beyond the job itself,
And fixing whatever your issue may happen to be;
There is a bigger picture here.
You seem to have forgotten
That you are dealing with
Your fellow human being.
And regardless of your issue,
Your level of frustration,
Your anger or confusion,
Or whatever your excuse may be;
It’s not okay to treat people
Even Customer Service slaves
Like they are less than people
Less than you
So if you really want to help me
Then remember my words.
But if you really just need
To blow off some steam
At whomever is unlucky enough
To find themselves
In your cross hairs
I’ll be right with you.
With a smile,
What a fucking deuchbag,
While I fix your problem;
And wishing I could fix you